frequently asked
downloads, serials, installing & making belters. sorted.
where are my downloads and serial?
Right after checkout you get an instant download link by email (also check your spam / promotions folder). License serials for chordBox, phatPress and pianoToolz arrive in a separate email. give it a few minutes, and a little longer for PayPal orders.
which plugins need a serial?
chordBox, phatPress and pianoToolz use a serial you enter on first load. garageToolz, 90sDrumz and the free sample pack need no serial. drag, drop, done.
what formats and systems do you support?
VST3 and AU, on macOS and Windows (64-bit). Works in all major DAWs: Ableton Live, FL Studio, Logic Pro, Cubase, Bitwig and more.
macOS won't open the installer or plugin
That's macOS Gatekeeper being cautious. Right-click (or Control-click) the installer and choose Open, or go to System Settings → Privacy & Security and click Open anyway.
Windows blocked it (SmartScreen)
Click More info → Run anyway. It's just Windows being careful with new files.
the plugin isn't showing in my DAW
Make sure it's in your VST3 / AU folder, then rescan your plugins and restart your DAW. In Logic, open the Plug-in Manager and re-run validation.
do I get updates?
Yes, updates are free, and your presets carry over between versions.
I'm on a new machine, can I re-activate?
Yes. Your serial works across your machines. If you ever hit a limit, just reach out and we'll sort it.
what's your refund policy?
Because these are instant digital downloads, we can't refund once a product has been downloaded. If something isn't working, contact us first, we'll get you sorted.
can I use the sounds in my own releases?
Yes, everything is 100% royalty-free. Make belters, release them, no strings.
still stuck? we usually reply within a few hours.
contact support